Ordering

What is Artisan Matte, Endura Metallic, and Economy?

These are the different photo finishes. Artisan Matte is our finest finish. It includes multiple layers of matte lacquer to enhance the portrait and protect it from fading for years to come. Endura Metallic includes multiple layers of glossy lacquer creating a softer, but also protective finish. The Economy finish has no protective lacquer and is printed on standard photo paper.

What is included in retouching?

We offer two different kinds of retouching:

Basic Retouching

Removes minor blemishes and softens harsh facial lines. It does not include stray hair or 5 O’clock shadow removal. Please call our office at 951-272-8600 for a quote on any additional retouching requests.

Premium Retouching

Includes everything included in Basic Retouching plus will even out skin tone, soften hot spots, and whiten teeth. It does not include stray hair or 5 O’clock shadow removal. Please call our office at 951-272-8600 for a quote on any additional retouching requests.

How do I order A La Carte?

After you click the Place Order button, scroll down to the bottom of our package options. You will see a button that says, Select Individual Items. Click there to order A La Carte.

The discount code I received is not working.

Please call our office at 951-272-8600 or use our LiveChat feature for further assistance. We will apply the discount for you if it is applicable and not expired.

I ordered digital files. What are they and how long do they take to receive?

Digital files are high resolution copies of your portraits sent to you via email. They include a copyright release which allows you to go to any photo printing service to get as many copies of your photos printed as you would like. You will receive your digital file(s) approximately 3 to 5 days from your order date. If you need them sooner, please call our office for Rush Service.

I ordered digital files. What does 300 PPI mean?

300 PPI stands for 300 pixels per inch. Industry standard, good quality photographs require 300 pixels per inch. This means that your photos can be printed at outstanding quality even at sizes larger than 8x10.

When should I expect my portraits to arrive after I placed my order?

Please allow about 2-3 weeks from the time you place your order to receive your portraits in the mail. If you do not receive your portraits after 4 weeks, please call our office at 951-272-8600.

I received an email that says please finish submitting your order, but I already placed my order. Did my order not go through?

You are receiving this email because an order was previously started, but not finished. If you received an email confirmation that your order was placed, please disregard the previous email.

Please note that once our records show the digital file has been sent , the order is non-refundable . There are no exceptions.

If you have any questions not answered here, please call our office at 951-272-8600, use our LiveChat feature, or email us at info@LaurenStudios.com and we will be glad to assist you. We are open Mon-Fri 6AM-5PM PST.