Lauren Studios Terms & Conditions
LAUREN STUDIOS ONLINE PRIVACY AND SECURITY
Last Modified: August 12, 2024
At Lauren Studios, our purpose is to help our customers capture, preserve, and share their academic achievements through professional photography, and personalized products. We are equally committed to respecting your privacy.
This Privacy Notice (“Notice”) explains how Lauren Studios (“Lauren Studios,” “we,” “our,” or “us”) collects and uses personal information, and the choices you can make. This Notice applies to your use of LaurenStudios.com and our other Lauren Studios websites and services that link to this Notice. This Notice also addresses information we collect from you when you schedule an appointment to be photographed by us at one of our photography studios or events, when you contact one of our customer service representatives, or when you respond to a survey that we administer.
Our Sites may be linked on other websites or may contain links to other websites. Our Privacy Notice only applies to our Sites, and we are not responsible for the privacy practices, security standards, or content of other sites. You should check the privacy policies of those sites before providing your personal information to them.
We encourage you to read this Privacy Notice in its entirety before using our services. By creating an online account, using our services, or making a purchase with any of our brands, you acknowledge that you have read and agree to this Privacy Notice. Your use of our Sites is also subject to our Terms and Conditions.
When an organization you (or your child) are affiliated with (for example, your university engages us to photograph you (or your family members), that organization may provide basic roster information about the people who will be photographed to help us facilitate the portrait schedule and process and fulfill product orders.
We limit the information we collect to only what is necessary to facilitate the portrait schedule, and other related purposes authorized by your organization (such as creating a yearbook). We collect this basic information to match names to the pictures we take and for efficient distribution within the organization. We may also receive your email or mailing address in order to deliver scheduling-related communications on behalf of your organization. In those cases, we do not retain or use your contact information for any other purpose unless you become our customer by purchasing our products, or create an account with us.
We may also collect your information in order to incorporate it into other items that we are providing to your organization. For example, a directory that we produce for your employer or your university may have your contact information or other information about you. Your organization controls how much, or how little, information is used in producing these items, and your organization is solely responsible for obtaining any consents necessary for Lauren Studios to provide its services and produce those items. If you have any questions about what information your organization shares with Lauren Studios or for use in any products provided to your organization, please contact your organization directly.
What personal information do we collect and how do we use that information?
We collect various types of personal information when you register with us via our websites (our “Sites”); purchase any products or services from us; schedule an appointment to be photographed; visit or are photographed at one of our offices, studios, or on-site photography locations; contact one of our customer service representatives; or complete a survey that we administer. This information may be collected directly from you (for example, when you complete our forms or enter your information on our websites to make a purchase) or indirectly through your device or browser when you visit our Sites.
We use your information to fulfill product orders, to customize and improve the advertising and content you see, to deliver marketing communications and promotional materials that you may be interested in, to contact you and provide customer service, to protect the security or integrity of our databases or websites, to detect and prevent fraud or illegal activity, to take precautions against liability, to detect and remediate violations of our Terms of Use or other misuse of our Sites, to develop and improve our products and services, and for internal operational purposes.
The following chart describes what categories of personal information we may collect, how we collect that information from you, the business purposes for which we generally use such information, and which types of trusted third-party service providers we may share that information with:
Information Type
Source
Purpose
Service Providers
Personal Identifiers (Customer Name, Postal Address, phone number, E-mail Address, Age, Gender, School, Major)
Provided directly by you.
Maintaining and servicing your account.
Providing customer service.
Processing and fulfilling your orders.
Processing payments on your orders.
Fulfilling promotions offered to you.
Advertising and marketing our products to you.
Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
Product creation and order fulfillment vendors.
Payment and chargeback processors.
Mailing and shipping services.
Household information (Family member names, addresses, and/or email addresses)
Provided directly by you
Maintaining and servicing your account.
Processing and fulfilling your orders
Product creation and order fulfillment vendors.
User-Generated Content (including photos and your communications with us)
Provided directly by you.
Processing and fulfilling your orders.
Providing customer service.
Product creation and order fulfillment vendors
Payment information (credit card information)
Provided directly by you.
Processing payments on your orders.
Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
Payment and chargeback processors.
Fraud prevention and site security.
Commercial Information (purchase date, purchase totals, product types)
Provided directly by you.
Providing customer service.
Processing and fulfilling your orders.
Processing payments on your orders.
Analytics to improve our products and services.
Advertising and marketing our products to you.
Product creation and order fulfillment vendors.
Payment and chargeback processors.
Internet or Electronic Network Activity Information and Non-specific Geolocation Information (IP Address, Cookies, Website Browsing and Interaction Activity, Other Devices or Browser Identifiers)
Collected indirectly from your browser or device.
Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
Fraud prevention and site security.
Website login credentials
Provided directly by you.
Maintaining and servicing your account.
Providing customer service.
Processing and fulfilling your orders.
Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
None.
Information You Provide About Others
The content you choose to upload to our service, including your photos and the information you store in your address book, may include personal information of others. If you choose to share your photographs or other information with someone else through a feature we offer, we will use the personal information you provide (for example, the e-mail address of the recipient) to fulfill your request and for other purposes described in this Privacy Notice. Before you upload and/or share personal information of others through our service, please ensure that you have the consent of such persons to do so
Cookies
We and our service providers collect information about how you use our services – for example what web or mobile pages you have viewed – to analyze trends, generate analytics, provide a better user experience, improve our products and services, detect and prevent fraud or security incidents and gather broad demographic information for aggregate use. Our Sites use pixel tags, web beacons, and similar tracking technologies (collectively referred to as “Cookies”) that are created when you use our online services and are stored on your computer or mobile device.
Cookies help us offer convenient features like storing the contents of your shopping cart until you are ready to check out, remembering your login and account settings, recognizing your browser when you visit, customizing your current and future visits, and providing you with information about products that interest you. Cookies help us personalize your experience and save time during checkout. We also use the information we collect to compile statistics about our visitors and their use of our site to monitor site traffic, develop marketing programs, and improve our website design and content.
We use the information collected by our third-party service providers using Cookies to analyze and track data, improve our services, determine the popularity of certain content, and better understand our users’ online activity. Our service providers may also show you advertisements for our products and services on other websites and may combine this information with other information those service providers have gathered about your visits to those other websites so that the advertisements you receive are more likely to be of interest to you.
How long do we retain the personal information we collect about you?
Lauren Studios will retain your information only for as long as is necessary for the purposes set out in this Notice, for as long as you maintain an account, or as needed to provide the Sites and associated services (Services) to you. If you no longer want Lauren Studios to use your information to provide the Services to you, you may close your account. Lauren Studios will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax laws), resolve disputes, perform and enforce our agreements, and as otherwise described in this Notice.
How do we share your information with third parties?
We do not sell, license or share the personal information we collect with unaffiliated third parties for their marketing purposes. We may share personal information in the following situations.
Service Providers
We sometimes use third-party service providers to act on our behalf, for example to help us fulfill your product orders, process payments, enhance and personalize your shopping experience with us, or to deliver our advertisements. Our service providers may receive your name and contact information, payment information, photos and other content you upload to our Sites, other user-generated content (defined above), information about purchases you’ve made, cookies and other device identifiers, IP address, and website browsing and interaction activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.
Law Enforcement, Mergers, and Other Situations
We may be required to share your personal information in other, limited circumstances. For example, we may be required to share certain information to respond to a subpoena or similar judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies. If necessary, we may also share information with law enforcement without a subpoena or similar judicial process if doing so may help protect the personal safety of a customer, a photo subject, or members of the public. We reserve the right to report to the appropriate law enforcement or government agencies any information that we believe may be evidence of criminal activity or violation of any applicable law.
Additionally, your information may be transferred to another organization if, for example, we transfer the ownership or operation of the Sites because we have merged with or have been acquired by another organization, or if we liquidate our assets. In those cases, the new company’s use of your information will still be subject to this Notice and the privacy preferences you have expressed to us.
Does our website collect information from children?
Our Sites and Apps are intended for use by general audiences and are not targeted directly at children under 16. We will not knowingly collect personally identifiable information from children. If we become aware that a child under the age of 16 has provided personal information through our websites or apps, we will remove their personally identifiable information from our files. If a parent or guardian becomes aware that their child has provided such information through our websites or apps, the parent or guardian should contact us in writing at info@laurenstudios.com so that we may respond appropriately.
What options do you have to limit our collection and use of your personal information?
You have choices about how your information is collected and used. You can notify us of your preferences when you create an account with us, and if you would like to review or correct your personal information on our Sites, you can do so via your account settings. There may be times when we are unable to fulfill your request – for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we cannot separate your data), if we are prohibited by law from disclosing the information, or if we have a legal obligation to retain certain data. We may require additional personal information from you for the purposes of verifying your identity and rights. Some jurisdictions provide additional legal rights including requesting or deleting your data, as described in our Supplemental Notices below.
Opting out of Marketing Communications
If you no longer want to receive marketing communications from us, you can unsubscribe by following instructions contained in the messages you receive, by changing your marketing preferences through your Account Settings, or by contacting us through the Contact Us page of any of our brands. We reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages (for example, communications related to a pending order, an unresolved customer service issue, or a Notice update). We do not offer you the ability to opt-out of receiving those communications.
Cookie Options
You have several options to manage cookies and trackers. If you don’t want our Sites to collect information using these technologies, you can change your web browser settings to reject Cookies from the site or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser’s “Help” menu to learn how to change these preferences. Please note that cookie and tracker-based opt-outs only apply to the specific computer and browser on which the opt-out cookie is applied. If you clear cookies from your device or switch to a different browser, your opt-out will no longer be valid and you will need to opt out again where you want your choices to apply. If you accept a cookie or tracker, you can delete it at any time through your web browser. If you choose not to accept cookies or trackers used for analytics and site functionality, you will not be able to enjoy all the features available to our registered users.
You may also manage the cookies and trackers we use on our Sites by following the Cookie Preferences link you will see in the footer of Lauren Studios webpages. If you make choices and return to our site from a different browser or machine, you will need to repeat these choices.
The Network Advertising Alliance (“NAI”) and the Digital Advertising Alliance (“DAA”) offer opt-out tools to help you manage your choices for participating companies that use Cookies for Interest-Based Advertising and cross-app advertising. For more information about these tools please visit: NAI Opt-Out Page and DAA Opt-Out Page. You can also opt out of Google cookies by installing Google Analytics’ opt-out browser add-on https://tools.google.com/dlpage/gaoptout, and/or the Google Advertising Cookie out-out browser add-on.
“Do Not Track” is a preference you can set in your web browser to let the sites you visit know that you do not want them collecting information about you. Our sites do not currently respond to all “Do Not Track” settings; however, we treat Global Privacy Control signals as requests to opt out of the “sale or sharing” of personal information pursuant to the California Privacy Rights Act.
How do we keep your information secure?
Although no website, application, database or system is completely secure or “hacker proof,” we have safeguards in place to protect against unauthorized access and disclosures of the personal information we control, including technical, physical and administrative safeguards and security measures. Despite these measures, however, we cannot guarantee that our information security safeguards will never be compromised.
How do we make updates to this Notice?
As we implement new technology and introduce new services or otherwise change our privacy practices, or in response to changes in applicable laws or regulations, we may modify this Notice and provide notice to you by posting updates on this page. Please check back periodically to view any updates. Changes to our Notice will become effective when posted. If we change this Privacy Notice in a material way, we will endeavor to promptly notify our customers. Your continued use of our websites, mobile applications and/or other services following such notice acknowledges your acceptance of such updated terms.
How can you contact us with questions about your privacy or this Notice?
For further information regarding this website privacy statement or related Lauren Studios policy, please contact info@laurenstudios.com with the the subject line: PRIVACY NOTICE.
Supplemental Notice to Residence of CA, CO, CT, MT, OR, TX, UT, or VA.
Depending on where you reside, you may also have additional legal rights with respect to your information. While some of these rights apply generally, certain rights apply in limited cases. Consistent with applicable laws, this Supplemental Notice provides a way to exercise such rights for residents of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia.
For information about what categories of personal information we may collect from our customers, the sources of that information, the purposes for collecting and using that information, and what types of third party service providers we may share that information with, please see our section titled What Personal Information Do We Collect and How Do We Use That Information?
The laws of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia grant some or all of the following rights to consumers who reside in those states:
The right to request information about personal information that we have collected about that customer in the 12 months preceding the customer’s request (including the categories of information collected, the source of that information, the business purpose of that collection, the categories of third parties with whom that information is shared, and the specific pieces of personal information collected about that particular customer);
The right to receive requested information in a readily-usable format if provided electronically;
The right to request that we delete any personal information about the consumer that we have collected (although we may be entitled to retain some information for certain purposes);
The right to opt-out of “sales” of personal information to third parties, the sharing of personal information with third parties for targeted advertising purposes, and/or the processing of personal information for targeted advertising purposes;
The right to update or correct any personal information which is out of date or incorrect; and
The right to be free from discrimination based on your exercise of your privacy rights.
To exercise your rights pursuant to this Supplemental Notice with respect to Lauren Studios, please email info@laurenstudios.com with the subject line: CCPA and include the following information:
Your First and Last Name
Your Home Address
Your Phone Number
Any of the following requests:
Information Access Request. I want to access the personal information that Lauren Studios has collected or shared about me or my minor child. Note that you must validate your request by responding to an email that will be sent in response to your initial request.
Do Not Sell or Share Request. I want to prevent the sale or share of the personal information that Lauren Studios has collected about me or my minor child. Please note that Lauren Studios does not process sensitive personal information about you.
Delete Personal Information or Account Request. I want to delete the personal information that Lauren Studios has collected or shared about me or my minor child. Please note that your Lauren Studios account, including all photos, will be deleted if you process this request. You must validate your request by responding to an email that will be sent in response to your initial request.
Alternatively, call Lauren Studios at 951-272-8600.
We cannot respond to your request to access or delete information unless we are able to both verify your identity or authority to make the request and confirm the personal information relates to you and/or your household. If you have an account on any of our Sites, we will verify your identity by having you log in to your account. If you do not have an account on our Sites and Apps, we will attempt to verify your request by asking you to provide identifying information that we will match to information in our files. We will only use information you provide in your request for the purpose of verifying your identity or authority to make the request. You can also designate an authorized agent to make a request on your behalf. Your agent will need to provide a Power of Attorney authorizing the agent to act on your behalf, or will need to complete the same verification procedures that would be required for a request submitted by you directly, and provide information that allows us to verify your authorization. If you would like to appeal a decision related to a request to exercise your rights under this Supplemental Notice, please contact us at the phone numbers or email address listed above.
We may deny deletion requests in whole or in part as permitted or required by applicable law. We do not charge a different price or rate or provide a different level or quality of goods or services based on your exercising your data privacy rights. We do not sell personal information. Under California law, sharing information with third parties for targeted advertising purposes may be considered a “sale” of personal information, and we do not share any information with third parties for targeted advertising purposes. Residents of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah and Virginia have the ability to opt out of such sharing using the methods above-listed.
Supplemental Notice to residents of California
If you are a California resident under the age of 18, and a registered user of any site where this Notice is posted, you may request and obtain removal of content or information you have publicly posted on such site. To make such a request, please send an email with the subject line “California Minor Content Removal Request” to info@laurenstudios.com. Please specify in your request the specific information or content that you would like removed.
In 2023, Lauren Studios received and completed 0 verified deletion requests and 0 verified access requests from residents of California, Colorado, Connecticut and Virginia. Lauren Studios received and completed 0 verified requests to opt-out of sale/sharing from residents of these same states. Lauren Studios received 0 requests to correct as customers can correct their data within their accounts. Lauren Studios received 0 requests to limit use and disclosure of sensitive personal information because we do not collect sensitive personal information. Lauren Studios did not deny any verified requests. As Lauren Studios received no data subject rights requests, there was no average response time.
We may offer various financial incentives and benefits (such as free shipping, discounts, and other special offers) to customers who interact with us in our Sites and provide personal information. We offer such financial incentives and benefits for business purposes such as increasing engagement and sales or raising brand awareness, and participation is voluntary. These discounts are reasonably related to the value of the personal information shared, which varies by offer and price of items to which discount is applied. Lauren Studios reserves the right to withdraw or modify the financial incentives we offer at any time.
Supplemental Notice to Residents of Nevada
Nevada law gives Nevada consumers the right to request that a company not sell their personal information for monetary consideration to certain other parties. This right applies even if their personal information is not currently being sold. If you are a Nevada consumer and wish to exercise this right, please send an email with the subject line “Nevada Resident Do Not Sell Request” to info@laurenstudios.com
Supplemental Notice to Visitors from outside of the United States
Our Sites are hosted in the United States. By using our Sites, you acknowledge that your information may be transferred to, stored or processed in the United States in accordance with this Privacy Notice and applicable United States laws. Please be aware that U.S. privacy laws, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside.
Your Photos
The following frequently asked questions relate to our professional photographs taken in schools and organizations that Lauren Studios serves.
Does Lauren Studios use pictures of customers in advertisements?
Not without permission of the photo subject. Lauren Studios is proud of its work as a professional photographer, and from time to time we request permission from our customers to display their photos as samples of our work. Lauren Studios does not use its customers’ photographs in marketing or advertising materials to third parties without first obtaining a photo release from the photo subject (or, in the case of a minor, the photo subject’s parent or legal representative).
Does Lauren Studios share my, or my child’s, school portraits with their school?
Yes – schools across the United States entrust Lauren Studios to photograph students as part of their efforts to memorialize their academic accomplishments. Lauren Studios provides those photos to the school for use in the school yearbook, student IDs, and other school-related purposes. Lauren Studios also offers the photographs for purchase by students and, if the subject is a minor, the student’s parents.
How long does Lauren Studios keep photos? What are my options?
When Lauren Studios is engaged by a school as its official photographer, the photos we capture for that organization are deleted in the ordinary course of business within a reasonable time after we have fulfilled our contractual obligations, with the exception of photos associated with customers who elect to purchase from us (Lauren Studios Customers). If you are a Lauren Studios Customer, our goal is to make the photos we create available to you for years to come, and we will endeavor to retain a digital copy of one or more of your current and future source photos for you to claim and archive in your Lauren Studios account, if you choose to do so.
If you wish, you can take steps to have your photos deleted from our systems earlier, by contacting us at (951) 272-8600. We may require certain information from you to validate your request before deletion. Please be aware, however, that Lauren Studios may deny your request and retain your photos under certain limited circumstances – for example, if we have a contractual commitment to a school or other organization you are affiliated with (such as providing yearbook photos or the yearbook itself), if doing so would violate a law or court order, or if it would be unreasonably burdensome. Also, please be aware that, if you shared your photo with other purchasers, your photo deletion request will not affect any photos retained in others’ photo libraries or those purchasers’ archiving preferences.
For Educators and Parents
Lauren Studios has long been a trusted provider of school services, providing photography services to schools and families across the United States. We photograph children by agreement with the schools we work with. We offer time-honored portrait products to the families of students we photograph while fulfilling a necessary role at no charge to the school.
In preparation for the portrait sessions, Lauren Studios requires certain basic information from your, or your child’s, school record, such as name, grade and homeroom teacher name, etc. Below are a number of Frequently Asked Questions (“FAQs”) regarding the basic information that Lauren Studios needs in order to provide its photography services. These FAQs are intended to provide answers to questions that you may have about Lauren Studios’ use of such information and to demonstrate Lauren Studios’ commitment to the privacy and security of the subjects we photograph.
What student personal data does Lauren Studios receive from schools?
The information we need to take portraits depends upon the specific services and deliverables we are providing your school. We limit the information we collect to only that which is necessary for portraits and related authorized school purposes. We collect the basic information in advance of your portrait appointment to match names to the pictures we take and for efficient distribution within the school. We may receive your email or mailing address in order to deliver portrait-related communications on behalf of the school. In such cases, we do not retain or use your contact information for any other purpose unless you later opt in to create an account with us.
In addition, the information may be incorporated into other items that we are providing to your school. For example, if we are producing student ID cards, we need the student ID number to do the job. Our yearbook image product includes images of students sorted by name, major and other classifying data per your school’s requirements. Schools ultimately decide how much, or how little, information is used in producing School Service Items. Lauren Studios never has access to sensitive information, such as grades or attendance data, from your or your child’s record.
How does Lauren Studios use the information it receives from schools?
As part of our agreement with your child’s school, Lauren Studios provides various services that support the school’s administrative needs, which may include student ID cards for lunch, library and transportation purposes, yearbooks, and graduate directories. These services may be provided throughout the school year. Lauren Studios uses the basic information that it collects solely as necessary to produce such items for the school, to deliver portrait-related notices on behalf of your school, and to provide you opportunities to purchase your school portraits.
**Lauren Studios does not sell, trade or share student data collected from your child’s school with third parties for their marketing purposes, nor do we use such data in ways that are unrelated to the purposes authorized by the school. Lauren Studios will never sell student photos or yearbooks to a third party for resale.**
Lauren Studios retains the basic information it collects from schools only as necessary and permissible to promote the sale of school pictures to parents and, if over the age of 18, students, to retrieve the images to supply picture orders and to support the school for an approved administrative purpose.
Once such data is no longer needed for such purposes, it is securely destroyed. While retained, it remains under Lauren Studios’ control and treated as confidential information.
My child is a minor – what are my options as a parent?
In its role as official school photographer for high school students, Lauren Studios photographs all students who appear at the camera on Picture Day, and we rely on your child’s school or district to obtain any parental consents necessary for us to do the work they engaged us for. Our photographers reasonably presume that they are permitted to photograph each individual who appears at the camera for that purpose. If you are a parent who does not want your child to participate in your school’s Picture Day, you must pre-arrange with the school not to have your child photographed.
Lauren Studios acknowledges its obligations as a service provider to your school for student and staff photography pursuant to the federal Family Educational Rights and Privacy Act (“FERPA”). Your school retains the authority to control Lauren Studios’ use of the information it provides to Lauren Studios and to require its return or destruction at any time. We will honor a parent’s image deletion request, subject to verification and authorization of the school when deletion would impact our ability to deliver an item or service requested by the school.
If you choose to purchase your child’s school photos from Lauren Studios, the personal information you provide to us will be treated as customer information and used as described in our Privacy Notice. Unless purchased by a parent (or by someone with whom the parent has shared the photo), however, we retain school photos only as long as necessary to satisfy our obligations to the schools we serve.
What are my options as a student?
There is no requirement that University students be included in their yearbook; however, our photographers work with your school’s yearbook staff to photograph every individual who has affirmatively signed up for a portrait appointment.
Lauren Studios acknowledges its obligations as a service provider to your school for student and staff photography pursuant to the federal Family Educational Rights and Privacy Act (“FERPA”). Your school retains the authority to control Lauren Studios’ use of the information it provides to Lauren Studios and to require its return or destruction at any time. We will honor your image deletion request, subject to verification and authorization of the school when deletion would impact our ability to deliver an item or service requested by the school.
If you choose to purchase your senior portraits from us, the personal information you provide to us will be treated as customer information and used as described in our Privacy Notice.